All notifications must be made within 14 days of receipt. Grace Han reserves the right to refuse the return of any merchandise that does not meet the requirements outlined in our Terms of Service.

Grace Han also reserves the right to reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, which has been caused by the way in which you have handled them.

Refunds can only be made to the Debit or Credit card used in the original purchase.

Late or missing refunds (if applicable)
There is often processing time before a refund is posted. If you still have not received your refund yet, please contact us at


Please notify the Grace Han Retail Team at prior to returning all items to: 13 Beauchamp Place, Knightsbridge, London, SW3 1NQ, United Kingdom 

With the exception of faulty, damaged or defective goods, Grace Han is unable to cover the cost of returns. The customer will be responsible for paying for shipping costs for returning the item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product (if applicable) to reach you may vary. Please always endeavor to use a trackable shipping